Frequently Asked Questions (FAQs)

What types of tools does Magenta Tools offer?
Magenta Tools provides a wide range of tools for cutting, profiling and drilling specifically for the; wood/panel, aluminium, plastic and composite industries. Our inventory is carefully curated to cater to both professionals and DIY enthusiasts

How can I place an order?
Ordering from Magenta Tools is easy. Simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information. Once your order is confirmed, you will receive an email with the order summary.

What payment methods do you accept?
We use PayFast which accepts Mastercard and Visa debit/Credit cards including Instant EFT. Your payment information is encrypted and processed securely.

Can I modify or cancel my order after placing it?
Unfortunately, we are unable to modify or cancel orders once they have been placed. Please double-check your order before confirming the purchase.

How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order through the courier's website

What is your return policy?
We offer a hassle-free return policy within 30 days of receiving your order. If you are not satisfied with your purchase, contact our customer service team for return instructions. Please note that certain items may be subject to restocking fees.

Do you offer international shipping?
Yes, we offer international shipping for countries in Africa including Mauritius. Shipping costs and delivery times vary depending on the destination. Please contact us via email.

How can I contact customer support?
You can reach our customer support team through the "Contact Us" page on our website. We strive to respond to inquiries within 24 hours during business days.